92glory Privacy Policy

Introduction

92glory ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at 92glory.im and all associated subdomains and mobile interfaces. This Privacy Policy explains how 92glory collects, processes, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use our platform.

92glory is committed to protecting the privacy and security of all personal information entrusted to us. We process personal data in accordance with the data protection obligations imposed by our international gaming license and applicable privacy legislation. Our practices are designed to ensure that your personal information is handled responsibly, transparently, and securely at every stage.

This Privacy Policy applies to all personal data collected through the 92glory website, mobile interface, customer support channels, and any other interaction you have with the 92glory brand. It does not apply to third-party websites or services that may be linked from our platform — those entities operate under their own independent privacy policies for which 92glory accepts no responsibility.

This policy was last updated on 1 January 2026. We encourage all players — particularly those joining us from Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan — to review this document carefully and contact our support team if they have any questions.

Data We Collect

92glory collects personal data that is necessary to provide you with a safe, compliant, and high-quality gaming experience. The categories of personal data we collect include, but are not limited to, the following:

92glory does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, unless such information is voluntarily disclosed by you in the context of a responsible gaming self-assessment or support communication. Any such data disclosed is handled with the highest level of confidentiality.

How We Collect Data

92glory collects personal data through several channels in the ordinary course of operating the platform:

• Direct interactions: When you register an account, complete a KYC verification submission, make a deposit or withdrawal request, contact customer support, respond to a survey, or participate in a promotion, you directly provide us with personal data;
• Automated technical collection: As you navigate and use the 92glory platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data is collected to ensure the security and proper functioning of the platform;
• Third-party sources: We may receive personal data about you from third-party service providers, including identity verification agencies, payment processors (such as JazzCash and EasyPaisa), fraud prevention services, and analytics providers. Data received from these sources is used only in ways consistent with this Privacy Policy;
• KYC and compliance partners: As part of our anti-money-laundering obligations, we work with regulated KYC verification partners who may cross-reference the information you provide against official databases to confirm your identity and age.

Purpose of Processing

92glory processes your personal data for the following specific, legitimate purposes:

• Account management: To create, maintain, and administer your 92glory player account, including login authentication and account security;
• Service delivery: To provide you with access to the full range of 92glory services, including live casino games, cricket and PSL sports betting, slot games, fishing games, and bingo;
• Financial transactions: To process deposits, withdrawals, and bonus payments through your chosen payment method — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer — in Pakistani Rupees (PKR);
• Identity and age verification: To verify that you are who you say you are, that you are at least 21 years of age, and that you are not a politically exposed person or on any sanctions screening list;
• Regulatory compliance: To fulfil our obligations under the anti-money-laundering, counter-terrorist-financing, and know-your-customer requirements of our international gaming license;
• Responsible gaming: To monitor your play patterns and identify potential signs of problem gambling, enabling us to apply appropriate responsible gaming interventions such as account limits, cooling-off periods, or self-exclusion;
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner;
• Security and fraud prevention: To detect, prevent, and investigate fraudulent activity, money laundering, identity theft, multiple account abuse, and other prohibited conduct;
• Platform improvement: To analyse how players use the 92glory platform in aggregate, identify performance issues, and develop new features and improvements;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.

Legal Basis for Processing

92glory processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: The majority of our data processing is necessary to perform the contract between you and 92glory — namely, to operate your account and provide the gaming services you have requested. Without this processing, we could not fulfil our obligations to you as a player;
• Legal obligation: Certain processing activities — particularly those related to KYC verification, AML compliance, and regulatory record-keeping — are required by law under the terms of our gaming license and applicable financial crime legislation. We have no discretion to avoid this processing;
• Legitimate interests: We process some data on the basis of our legitimate business interests, including fraud prevention, security monitoring, and platform analytics. We only rely on this basis where our interests are not overridden by your fundamental privacy rights;
• Consent: Where we process your data for marketing communications or optional analytics purposes beyond what is strictly necessary, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time by contacting our support team.

Data Sharing & Third Parties

92glory does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment processors: We share the financial data necessary to process your transactions with regulated payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers are bound by their own data protection obligations;
• KYC and identity verification providers: We work with regulated third-party KYC providers to verify your identity, age, and address. These providers process only the minimum data necessary for verification and are contractually prohibited from using your data for any other purpose;
• Fraud prevention and security services: We share certain technical and behavioural data with fraud prevention partners to protect both the platform and individual players from financial crime and account takeover attacks;
• Game software providers: To operate live casino games, slots, fishing games, and bingo, 92glory works with licensed game software providers. These providers may receive limited gameplay data necessary to deliver the gaming service;
• Regulatory and law enforcement authorities: We are required by law to disclose personal data to our gaming licensing authority, financial intelligence units, and law enforcement agencies upon receipt of a lawful request. 92glory will not resist lawful disclosure obligations;
• Professional advisors: In limited circumstances, personal data may be disclosed to our legal advisors, auditors, or insurers, strictly on a need-to-know basis and subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of 92glory's assets, player data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer in advance.

Data Retention

92glory retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

• Active account data: Retained for the full duration of your active account relationship with 92glory plus a minimum of five years following account closure, as required by our licensing and AML obligations;
• KYC verification documents: Retained for a minimum of five years from the date of verification or the date of the last transaction, whichever is later, in compliance with anti-money-laundering record-keeping requirements;
• Financial transaction records: Retained for a minimum of seven years from the date of the transaction, consistent with standard financial record-keeping obligations;
• Customer support communications: Retained for three years from the date of the communication, or longer if the communication relates to an unresolved dispute or regulatory matter;
• Technical and usage data: Typically retained in identifiable form for up to 24 months, after which it may be anonymised and retained indefinitely for statistical and platform improvement purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymisation is not technically feasible, data is securely destroyed in accordance with our data disposal procedures.

Security Measures

92glory takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption in transit and at rest: All data transmitted between your device and the 92glory platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers — including account credentials and financial information — is encrypted at rest using AES-256 or equivalent standards;
• Access controls: Access to personal data within 92glory's internal systems is strictly limited on a need-to-know basis. All staff with access to personal data undergo mandatory data protection training and are bound by confidentiality obligations;
• Two-factor authentication: 92glory supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of protection against unauthorised access;
• Regular security audits: Our platform and infrastructure undergo regular penetration testing, vulnerability assessments, and security audits by qualified independent security professionals;
• Incident response: 92glory maintains a documented data breach response plan. In the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and in accordance with applicable legal requirements;
• Third-party vendor security: All third-party vendors who process personal data on our behalf are required to meet equivalent security standards and are subject to regular due diligence assessments.

Cookies & Tracking Technologies

92glory uses cookies and similar tracking technologies to operate the platform, improve the user experience, and fulfil security obligations. A cookie is a small text file placed on your device by a website when you visit it. The following categories of cookies are used on the 92glory platform:

• Essential cookies: These cookies are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and security monitoring. The platform cannot function correctly without these cookies, and they cannot be disabled;
• Functional cookies: These cookies remember your preferences, such as your preferred language, display settings, and recently played games, to provide a more personalised experience. You may disable these cookies, though doing so may affect certain platform features;
• Analytics cookies: We use analytics tools to understand how players navigate and use the 92glory platform in aggregate. This data helps us identify popular features, detect performance issues, and prioritise improvements. Analytics data is processed in anonymised or pseudonymised form where possible;
• Security cookies: Certain cookies are used specifically to detect and prevent fraud, bot activity, and other security threats. These cookies analyse technical signals from your device and session to identify patterns consistent with malicious behaviour.

92glory does not use third-party advertising cookies or cross-site behavioural tracking technologies to build advertising profiles. You can manage and delete cookies through your browser settings. Please be aware that disabling certain cookies may impact the functionality of the 92glory platform.

Your Privacy Rights

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your personal data held by 92glory:

• Right of access: You have the right to request a copy of the personal data that 92glory holds about you, along with information about how it is being processed. We will respond to access requests within 30 days;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your account settings;
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where we are required by law to retain data, for example for KYC and AML compliance purposes;
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved;
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, and machine-readable format;
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal;
• Right to object: You have the right to object to processing based on our legitimate interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team at [email protected]. We will verify your identity before processing any data subject request to protect against fraudulent requests. There is no charge for exercising your rights, though we may charge a reasonable fee for manifestly unfounded or excessive requests.

Minors & Age Policy

The 92glory platform is strictly intended for adults aged 21 years and above. 92glory does not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps, and accounts suspected of being operated by minors are subject to immediate suspension.

If a parent or guardian believes that their child under the age of 21 has created a 92glory account or submitted personal data to the platform, we ask that they contact our support team at [email protected] immediately. We will investigate the matter promptly and, where confirmed, permanently close the account, delete all associated personal data to the fullest extent permitted by law, and refund any balance held subject to verification.

International Data Transfers

92glory is operated under an international gaming license, and as such, some of the personal data we collect may be transferred to, and processed in, countries outside of Pakistan. This may occur, for example, when data is processed by our cloud hosting providers, KYC verification partners, or game software vendors who operate servers in different jurisdictions.

Where personal data is transferred internationally, 92glory takes appropriate steps to ensure that such transfers are lawful and that your personal data continues to be protected to a standard equivalent to this Privacy Policy. These safeguards may include:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the relevant supervisory authority;
• Entering into contractual data protection agreements with receiving parties that impose equivalent data protection obligations;
• Applying technical safeguards such as encryption to data transferred across borders.

If you wish to obtain more information about the specific safeguards in place for any particular international data transfer, please contact our support team.

Changes to This Policy

92glory reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email to their registered address and display a prominent notice on the platform upon login.

The effective date of the current version of this Privacy Policy is displayed at the top of this document. Your continued use of the 92glory platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must stop using the platform and contact our support team to close your account.

We recommend that all players review this Privacy Policy periodically to stay informed. The most current version will always be accessible at 92glory.im/privacy-policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 92glory handles your personal data, please reach out to our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.

For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gaming page or contact support directly. All responsible gaming matters are treated as highest priority.